Coming Soon: The New Athena EHR & Patient Portal. Great things are in the Works!
DMC Primary Care is partnering with athenahealth to transition to a new Electronic Health Records (EHR) system and a brand-new patient portal designed to make managing your healthcare faster, easier, and more convenient. Our anticipated launch date is Tuesday, November 10, 2026.
As we build our new patient portal and electronic health records (EHR) system from the ground up, our team is working hard behind the scenes to make sure everything is ready for you.
We appreciate your patience as we put the finishing touches on this exciting upgrade. We can’t wait for you to experience what’s coming!
Easy. Secure. Convenient. A better way to connect with your DMC care team is on the way.
What You Need to Know
November will be a month of learning and adjustment for our teams.There may be limited appointment availability in November due to provider and staff training for the new Athena Electronic Health Record (EHR) and patient portal. We apologize for any inconvenience and sincerely appreciate your patience as we navigate this transition.
During this transition, you may experience delays or disruptions with certain services. Please know that we are committed to working hard to minimize disruptions and ensure you continue to receive the care you need as quickly as possible. You can still count on us for care while we are learning. If you are sick or have an urgent medical concern, please call 603-537-1300 or schedule online at DMCPrimaryCare.com. Our walk-in care clinics in Bedford, Concord and Londonderry will be available and will operate with normal clinic hours, however, we do ask for your patience as walk-in care wait times may increase temporarily.
Once we are fully up and running, our new EHR system and patient portal will offer meaningful benefits, helping us streamline processes, improve communication, and enhance your overall experience with DMC.
- Effective October 30, 2026, messaging, medication refill requests and referral requests will not be available in the FollowMyHealth patient portal. Please call 603-537-1300 if you need assistance. You can continue to log in to FollowMyHealth to view your historical patient information. Please note that new DMC patients can no longer sign up for FollowMyHealth.
- Starting on November 3, 2026, You Can Create Your New Portal Account in Athena. We will need your help to get your new portal up and running! You will not be able to message your healthcare team, request medication refills or referrals, or pay your bill through the portal until 11/10/26 but you can get your account set up. If you need to speak with your healthcare team or request a medication refill before 11/10/26, please call us at 603-537-1300. You will be able to access the new patient portal by:
- Clicking the Athena Portal button on the DMC Primary Care website homepage.
- Visiting the portal directly using THIS LINK. (Link to come on 11/3/26)
- Using the AthenaPatient mobile app (see below).
- Starting November 10, 2026, you will be able to message your healthcare team, request medication renewals, request referrals, pay your bill and more through the Athena Patient Portal. Information from your DMC visits will begin appearing in the portal for visits occurring on or after 11/10/26.
- Take Your Portal on the Go
For the easiest and fastest access, we recommend downloading the AthenaPatient mobile app to your smartphone.
Your healthcare information will be right at your fingertips, making it easier to stay connected with your DMC care team wherever life takes you.
A New System. A Better Connection.
Our new Athena system is an important step forward in how we manage your healthcare and communicate with you. We’re excited about the possibilities and look forward to sharing more information as we get closer to launch.
Thank you for your patience and for trusting DMC Primary Care with your care. We’re working hard to make this transition as smooth as possible.
So, Please Excuse our construction. We’re building a better patient experience, one step at a time!
FAQ’S
Frequently Asked Questions
- Can I still send messages or request refills through FollowMyHealth?
No. Starting October 30, 2026, you will no longer be able to send or receive messages, request prescription refills, or request referrals through FollowMyHealth. Messages sent through FollowMyHealth after this date will not be seen by our staff. From October 30 until November 10, please call us at 603-537-1300 for questions, refill requests, and appointments. Starting November 10, you can send messages and request refills through your new Athena portal.
Tip: If you are running low on a medication, please request your refill before October 30.
- Will my historical medical information transfer to the new Athena portal?
Your DMC providers will continue to have access to your medical history. However, your FollowMyHealth portal account and its contents will not move to the new Athena portal. You can continue to view your past information through the FollowMyHealth mobile app or online portal. Once you create your Athena account, you can enter your current medications, update your insurance information, and upload documents to your new profile if you wish.
3. Do I need to do anything different with my pharmacy?
No changes are needed. Your pharmacy will continue to send refill requests to DMC as usual. Please allow extra time (at least 7-10 business days) for refills during November.
- Will appointment confirmations and reminders change?
No. You will continue receiving appointment confirmations and reminders as you do today. Once you have access to the Athena portal, you can also update your communication preferences through your account.
- Will my office visit or check-in process change?
No. Your pre-registration, check-in process, and appointment experience will remain the same.
During November, you may experience some delays as our team becomes familiar with the new Athena system. We appreciate your patience and understanding as we work through this transition.
- When can I use all the features of the Athena patient portal?
DMC patients can begin creating Athena accounts on November 3, 2026. At that time, you can update your information and upload documents. Online messaging and prescription refill requests or any interaction with your care team are expected to be available starting November 10, 2026. Until then, please call 603-537-1300.
- Who should I contact if I have questions or need assistance?
During November, please call DMC Primary Care at 603-537-1300 for urgent questions or concerns, including needs that cannot wait for portal functionality to become available. We anticipate high call volume during this transition. Please know that we are answering phone calls as quickly as we can.
The patient portal is not for emergencies. If you have a medical emergency, please call 911.
Thank you again for your understanding as we make this transition. We look forward to providing you with a new, convenient way to manage your healthcare online.